processing time of orders
Orders are processed and shipped Monday through Friday. Once we receive your order, we typically need 1-2 business days to process it and prepare it for shipping. Processing times may be slightly longer on weekends and holidays.

delivery time
Delivery time depends on the destination:

• Within Europe : Delivery usually takes place within 3-7 working days.
• International Shipping : Delivery time is usually 7-15 working days.

Please note that due to unforeseen circumstances such as customs checks or logistical delays, delivery times may be longer. We always strive to deliver your order as quickly as possible.

shipping costs
Shipping costs are calculated at checkout and depend on the destination and shipping method. We offer free shipping for orders over a certain value.

tracking your order
As soon as your order has been shipped, you will receive an email with a tracking number so that you can keep an eye on the status of your delivery at any time.

customs duties and taxes
International deliveries may be subject to additional duties or taxes levied upon importation in the destination country. These charges are the responsibility of the recipient. We recommend that you inquire about potential costs before ordering.

shipping problems
If your package does not arrive or is damaged, please contact us as soon as possible. Our customer service will help you find a solution.